Hi Tjytjylvy_57,
Thanks for your post and welcome to our community.
Really sorry about this, I know you're keen to port your number over.
I've tried locating your account from here to see if you've been able to sort this since your post on Saturday but I've been unable to do so.
If this hasn't been resolved then please reply to my personal message I'm sending now as I'll need to take some details and pass account security, we'll be able to help you access your online account and port in 🙂
Emma_C - Forum Team