Virgin Media Community

[Tjytjylvy_57]

Purchased a sim through car phone warehouse, trying to Register for my virgin account so I can switch my number but it’s asking for an answer to a blank security question. No security question was set up when I brought the sim so now I’m stuck. 

[Emma_C]

Hi Tjytjylvy_57, 

Thanks for your post and welcome to our community. 

Really sorry about this, I know you're keen to port your number over. 

I've tried locating your account from here to see if you've been able to sort this since your post on Saturday but I've been unable to do so. 

If this hasn't been resolved then please reply to my personal message I'm sending now as I'll need to take some details and pass account security, we'll be able to help you access your online account and port in 🙂 

[Sailesh_Patel]

I have the same issue, spoke to the team over the phone who blamed CPW. 

CWP state they do not set one up