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dvd205
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Can't register for an account

Having a frustrating time with Virgin Mobile. Can't register - when I try, website asks me for a security answer but doesn't list a question! Tried other methods but simply cannot get registered. My hands are tied, as I now live abroad. Only solution is to call Virgin Mobile, but you charge 60p a text and have gobbled up my full month's credit in the first three days of the month. Not impressed and not happy. Sorry. :0(

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Very Insightful Person
Very Insightful Person
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Message 2 of 6
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Re: Can't register for an account

Are you intending to use your Virgin phone long term abroad?

If so you need to read the fair usage policy regarding roaming 
https://store.virginmedia.com/the-legal-stuff/our-service.html#11c

 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Forum Team
Forum Team
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Message 3 of 6
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Re: Can't register for an account

Hi Dvd205, 

Thanks for your post and welcome to our community. 

I'm really sorry that you're having issues setting up your online account, I can appreciate you're keen to get this sorted. 

I'd be more than happy to help you do this via personal message, so I'll send you one now. 

I would also take a look at the information enlli has provided if you are planning on using your phone abroad for a long period of time. 

I hope this helps and I look forward to hearing back from you soon. 

Emma_C - Forum Team
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shoegal31
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Message 4 of 6
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Re: Can't register for an account

Hi, I have spoken to 2 people via 789 who said the computer system was down and they would send a reset link to my email and have not. Can you reset it please?

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happywithmy350
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Message 5 of 6
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Re: Can't register for an account

Yes it's down for maintenance - I just had to call up as my account is not working and I just got told to call them - why they can't put a message on that page I just don't know 

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dvd205
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Message 6 of 6
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Re: Can't register for an account

Thanks so much all - think Emma

will help. 

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