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Can't recieve texts since new sim installed

Since recieving my new sim card in the post. I followed all the instructions on the letter and put the sim card in. I now can't recieve any calls or texts. I also haven't been prompted to enter my unlock code/codes either. After being on hold for 20 mins to no avail and then recalling to find the call centres closed and being told to go to the website (which I've already been searching through for 2 hours to find the solution) this is not the support I would expect from Virgin.

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Re: Can't recieve texts since new sim installed

Hi sheilawright,

 

Thanks for posting and welcome to the community - I am sorry that you've been having some issues upon receiving your new SIM.

 

Have you been able to get in touch and get some help with this since posting or do you still need assistance?

 

Let me know and I'll be happy to help further.

 

Thanks,

 

Beth

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Re: Can't recieve texts since new sim installed

I have been in touch with one of your customer service agents and the problem now seems to be sorted. Thank you
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Re: Can't recieve texts since new sim installed

That is great news, thanks for letting us know. 

We're around if you need anything else 🙂

Emma_C - Forum Team
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