Menu
Reply
GordonB2
  • 2
  • 0
  • 0
Joining in
208 Views
Message 1 of 3
Flag for a moderator

Can't recieve calls or texts since SIM swap

We swapped to our new sim and everything seemed to be working and suddenly since Saturday we cannot receive calls or texts! We can make calls and send texts. After reading some other threads it looks like it could be a split porting problem. I've called the helpline but can't get through, how can I get this problem solved please?

0 Kudos
Reply
GordonB2
  • 2
  • 0
  • 0
Joining in
149 Views
Message 2 of 3
Flag for a moderator

Re: Can't recieve calls or texts since SIM swap

It's been a few days now without receiving any support, please can someone help or we will need to look elsewhere at other networks as this phone is desperately needed.

Thank you.

0 Kudos
Reply
Emma_C
  • 8.28K
  • 511
  • 549
Forum Team
Forum Team
131 Views
Message 3 of 3
Flag for a moderator

Re: Can't recieve calls or texts since SIM swap

Hi GordonB2, 

Thanks for your post and welcome to our community. 

I'm very sorry that you're having some issues with the service since swapping the SIM, this isn't good.

 

It sounds like your SIM card hasn't fully activated if only partial services are working. 

I can have a closer look to check this out and see what's going on, to do this I'll pop you a personal message and we can take it from there. 

I look forward to hearing back from you soon.

Emma_C - Forum Team
0 Kudos
Reply