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shutupzac96
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Can't receive texts

I realised I hadn't received an SMS since Sunday. I sent myself a text. It sent, but never came back. Got  a friend to text me, didn't get it 

 

It's definitely my SIM and not my phone. I put my mum's Virgin SIM into my phone and it all worked fine. My SIM still wouldn't receive SMS when in mum's phone. 

Where do I go from here?

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ps2mint
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Re: Can't receive texts

Do you have Wifi calling switched on?

If it’s on your network will say ‘WifiCall’

There’s currently an issue receiving texts via WiFi calling. It’s been like this for over a year.

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shutupzac96
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Re: Can't receive texts

No, that's switched off. 

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shutupzac96
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Helpful Answer

Re: Can't receive texts

Fixed!

 

The new phone has voice over LTE. Switched that off and all my texts came through

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enlli
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Re: Can't receive texts

Strange. VoLTE technically has nothing to do with SMS.

Mind you, I find anything to do with Virgin strange.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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