Virgin Media Community

[shutupzac96]

I realised I hadn't received an SMS since Sunday. I sent myself a text. It sent, but never came back. Got  a friend to text me, didn't get it 

It's definitely my SIM and not my phone. I put my mum's Virgin SIM into my phone and it all worked fine. My SIM still wouldn't receive SMS when in mum's phone. 

Where do I go from here?

[ps2mint]

Do you have Wifi calling switched on?

If it’s on your network will say ‘WifiCall’

There’s currently an issue receiving texts via WiFi calling. It’s been like this for over a year.

[shutupzac96]

No, that's switched off. 

[shutupzac96 · Accepted solution]

Fixed!

The new phone has voice over LTE. Switched that off and all my texts came through

[enlli]

Strange. VoLTE technically has nothing to do with SMS.

Mind you, I find anything to do with Virgin strange.