Virgin Media Community

[Lchn93]

Hi, I ported my number from Vodafone and the switch finished yesterday. It’s ok for me to make calls, but I can’t receive texts or calls from anyone else. 

can anyone in the forums help? 

[Natalie_L]

Hello Lchn93, 

Welcome to the Community and thank you for getting in touch. 

I am very sorry to hear you have been experiencing issues receiving calls and texts since porting your number over to us.

As some time has passed since your last post to us can you please confirm if you are still experiencing this issue?

If so, what happens when people try to call? Does this go straight to voicemail, ring out or show as engaged? 

Is this only happening in a certain area or at all times? 

Thanks