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Fizzyfairy
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Can't receive security code texts

During the last few months I have found that I am unable to receive security code text messages.  Due to the fact that I cannot complete some transactions without this, I am unable to shop on some websites or get confirmation messages from my bank.  This used to fine but as more and more companies are sending security text messages, this is now becoming a major problem for me.  Please can someone help, I don't have any blocking on my text messaging. My husband who is with another provider has no problems at all with the same companies.  Thanks.

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enlli
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Re: Can't receive security code texts

There is a thread on this and similar  going back 7 months when Virgin said they were aware of the problem.

If you have WiFi Calling turn it off. If that does not work....Good luck

https://community.virginmedia.com/t5/Virgin-Mobile/Issues-receiving-OTP-text-messages-Santander/td-p...

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Fizzyfairy
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Re: Can't receive security code texts

Hi 

Yes I had read the thread but it doesn't offer any solutions.  As pointed out in the thread, many companies now insist on sending a security code before you can proceed but if we can't receive them what are we supposed to do?  At this current moment in time, the only solution seems to be changing from Virgin mobile.  

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enlli
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Re: Can't receive security code texts

If you are not in contract then moving may be the quickest way to resolve this.

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Laurie_C
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Re: Can't receive security code texts

Hi Fizzyfairy,

 

Thanks for getting in touch. This issue is currently being investigated by our technical team. I'm just going to send you a private message so that I can confirm some details with you. Please look out for a purple envelope in the top right corner of your screen.

 

Many thanks,

Laurie

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