Virgin Media Community

[pade]

I am roaming in Fuerteventura and can’t receive incoming calls. The phone rings but when I answer the caller can’t get through. I can call out and send and receive text just no incoming calls ???

[Zoie_P]

Hi Pade, 

thanks for your post and welcome to forums 🙂

I am sorry you are having issues with your mobile roaming, have you switched roaming on and off from your mobile account, and turned your device on and off?

Thanks,

Zoie

[pade]

Yes I was in contact with your text service and they went through all this with me. Still not resolved

[Zoie_P]

Sorry to hear this, I can take a look for you on our end to see if there are any issues, I will pop you over a private message and we can go on from there, just keep an eye out for the purple envelope 🙂 

Thanks,

Zoie

[Zoie_P]

Thank you for, messaging with me Pade, 

I am glad I was able to assist you with this issue 🙂

thank you for using our forums and pop back if you have any other issues 

Stay safe 

Zoie