Since porting my number I can no longer receive messages or calls. I can make calls though. Please can anyone tell me why this is. I have tried multiple things from online suggestions nothing has worked. It’s an iPhone.
I have i managed to speak to someone on the phone this morning and they have told me its a faulty SIm so are sending me a new one, hopefully that sorts the problem
All the settings appear correct, the correct number appears under phone number, although i had to change it as it wasn't the correct number when i looked, the lady of the phone also tried to reset the network remotely and i have also doe this but nothing seems to be working so she said it must be the SIM card
I have received new sim. It’s still not working. I have turned phone off, changed settings spoke to virgin on the phone multiple times and get fobbed off each time. I work in a busy hospital and provide out of hours on call which I need my device for and I currently cannot use it. I need this sorted ASAP. Please help.
Hi @Steade thanks for your post and sorry for the delayed response, I had finished for the day shortly after we exchanged messages - the Community Forums aren't always a round-the-clock method of help but we'll always respond ASAP.
I've seen your messages too and I'm just responding to them now, kindly expect a reply privately in a moment.
