on 20-06-2020 19:22
Hi,
I ported my number from Three Mobile on Friday 12th June and, other than receiving text messages directly from Virgin, I have not been able to receive calls or texts from anyone else ever since. Somehow, I am able to make calls - seems like a split port issue? It's well over a week and Virgin still haven't sorted this out for me.
Has anyone had the same issue and how was it resolved?
I've called customer service numerous times since 12 June. I've been asked to do network resets, a number of other setting changes, downloaded Virgin's configuration profile, was given a new SIM card but nothing has worked. They then told me that it's probably an issue with the mast in my area and to wait another 24-48 hrs for an engineer to investigate the mast. Just received an email to say there is no issue with the mast. I still can't receive calls.
What can I do? I am concerned that my number is now lost because of this failed port.
Answered! Go to Answer
on 26-03-2023 20:19
Hi Laura
after speaking to a technical support agent. They said that the porting is still in progress. And I would receive a text message once the porting is complete.
have you received a text stating this ? Also when you login in to your account on the website. Is there a section that says “ we’re are porting your number” when I click on that it still says it’s in progress. I think it might have something to do with it happening just before the weekend. Hopefully tomorrow it’s completed.
on 26-03-2023 21:45
Thanks for that. Yes it’s still showing as processing. Despite the original message being it would complete on Friday! I hope it sorts itself out tomorrow
on 26-03-2023 21:51
Yeah, me too.
on 27-03-2023 11:48
Hi Laura
Just to let you know. I received the port completed text message today. I hope yours has come through as well.