Hi,
I ported my number from Three Mobile on Friday 12th June and, other than receiving text messages directly from Virgin, I have not been able to receive calls or texts from anyone else ever since. Somehow, I am able to make calls - seems like a split port issue? It's well over a week and Virgin still haven't sorted this out for me.
Has anyone had the same issue and how was it resolved?
I've called customer service numerous times since 12 June. I've been asked to do network resets, a number of other setting changes, downloaded Virgin's configuration profile, was given a new SIM card but nothing has worked. They then told me that it's probably an issue with the mast in my area and to wait another 24-48 hrs for an engineer to investigate the mast. Just received an email to say there is no issue with the mast. I still can't receive calls.
What can I do? I am concerned that my number is now lost because of this failed port.