Can't receive calls or sms messages after porting my phone number to Virgin mobile

[CV-man]

Hi,

I've just been ported from Plusnet(ee) to Virgin mobile. Got a text yesterday morning at 11:00am to say switching was all done. Called Customer care to have WiFi calling enabled. The WiFi calling symbol appeared during the day although it drops in and out frequently. Since then I have not been able to receive calls or texts but I can make calls and send texts. It looks like the porting has not gone through properly. Even with WiFi calling off I'm not able to receive calls or texts. I have tried all available pointers in the help but has made no difference. Can somebody check the porting on the Virgin mobile system please?

For info I have Samsung Galaxy A51 5G running Android 13.

[Megan_L · Accepted solution]

Hi CV-man,

Thanks for using the forums to get this issue with your mobile services looked into, I am sorry if this has been causing some frustration after your PAC port-in. I would be more than happy to look into this for you.

Would you be able to login to your Online Account 🔔 to see if the correct mobile number shows on here? 

Please let me know what you find out. 

Also, if you've not done so already could you reboot your Samsung handset so that the data can refresh please? 

Lastly, just in case you or anyone else on this forum needs it, I have a link here 👉 Switching Help that has oodles of helpful information around Switching in and out of Virgin Mobile, it also has FAQ's which may help in this situation, so please take a look!

Thanks!

Megan_L

[CV-man]

Hi,

I've just started to receive calls and texts so it looks like it's all sorted. Maybe didn't wait long enough but anyway thanks again for your quick reply. 

[Megan_L]

Thanks for updating me CV-Man! 

That's really good news 😁

If you need any further help with your mobile service, you can always create a post on here and we will be more than happy to help. 

Thanks, 

Megan_L