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AZRA2023
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Message 11 of 16
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Re: Can't receive calls from specific number, but can make calls...

Hi

I've done what you said, but I only get apologies and nothing else, it is not working yet, and I paid for faulty service each month.....

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Adri_G
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Message 12 of 16
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Re: Can't receive calls from specific number, but can make calls...

Thanks for sharing more and sorry to hear the issue is ongoing, however as we're investigating this currently please bear with us.

The issue has been raised with a support team for fixing the problem with receiving calls, did we advise of a timeframe for it?

Also, have you raised your concern regarding charges with Kain_W over this private thread?

Cheers,

Adri - Forum Team


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AZRA2023
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Message 13 of 16
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Re: Can't receive calls from specific number, but can make calls...

Hi 

Thank you for your response, I didn't get timescale,

sent private message to  Kain_W, but still no progress

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Adri_G
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Message 14 of 16
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Re: Can't receive calls from specific number, but can make calls...

Thanks for explaining more on this, AZRA2023.

We're sure you'll receive a response from Kain_W about this, please wait for it so we can discuss further and resolve the issue.

You can update this thread once this is done so we know it's sorted.

Adri - Forum Team


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AZRA2023
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Message 15 of 16
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Re: Can't receive calls from specific number, but can make calls...

Thank you

I still don't receive any message, how long does it take? its about one month now

 

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Adri_G
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Message 16 of 16
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Re: Can't receive calls from specific number, but can make calls...

Hey AZRA2023, thanks for keeping up posted with this and sorry to see your problem with the calls and messages has not been resolved yet.

I will need to send you a PM and have a look into things for you again.

Please, check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.

Adri - Forum Team


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