I moved from EE operator mobile to virgin on August 2022, After transferring my number over I can’t receive calls from some specific number including my husband and ....and after one beep it cuts off. I also cannot receive the verification code from MyGP App.
Just after I transferred my number and I notice that my husband cannot call me, I asked Virgin customer service for help, and they said that the problem is with my husband's operator. he checked with them and every thing was alright as he could call or text others but me.
Then I found that I cannot receive call from others too including MYGP app, I asked Virgin customer service for help again, they sent me the SIM card which it didn't work too.
I don't know what should I do now, This is massively effecting my life and my work now as others can’t contact me, also cannot use MyGP app to book appointment for my child which is terrible.
Anyone got any ideas please.
Hey AZRA2023, thank you for reaching out and a warm welcome to the community I am sorry to hear this is happening.
Is this only happening with the one number and this one app?
When they try to ring you or you ring them does it give you any error message / does it ring?
Is the number updated in the app, I know from experience sometime if the number does match what they on the app it won't send a SMS.
Please do let me know. Thanks
Matt - Forum Team
New around here?
Thank you for your prompt response,
it happen with other number too,
When they ring it cut off after one beep.
and the number is updated in app, it is my number which is transferred from EE operator and it is save in my GP database for verification
I don't have any issue when I was on previous operator
Thanks for getting back to us,
Apologies for that, so we can investigate this further I've dropped you a PM to discuss further.
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