Virgin Media Community

[azizrasul]

I am on holiday in Qatar with a virgin mobile UK sim. My son from the UK can't call me. I have the right settings in my account. Can anyone help?

[Ashleigh_C]

Hi there @azizrasul

Thank you so much for your post and welcome to our Community Forums! It's great to have you here! 

Can I ask if it's just your son who is unable to call or are you not able to receive any other calls? 

Also, what happens when your son tried to call? 

Thank you. 

[azizrasul]

Can't receive calls. The same for other family members with different UK SIMS. Will ask my son what happens when he calls and repost.

[enlli]

Just a thought. As it costs £1.50 per minute to receive a call in Quatar check you don't have a spending cap applied.

In similar situations I use WiFi hotspots and WhatsApp 

[azizrasul]

My son said he received a message saying can't connect. Someone else said they got a high pitched sound 

No limit issues. Also the same happens to other family members.

[azizrasul]

It has not been possible to connect your call, please try again

[azizrasul]

Other phones produce whistling noise

[Ashleigh_C]

Thank you for checking and for confirming. 

I'm going to send you a PM so we can take a closer look into this now. 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you. 

[azizrasul]

Didn't help unfortunately. When I changed my number to a Qatari number then all good.

[Beth_G]

Pleased to hear you were able to get it working in the end azizrasul, can you please clarify how you changed your number?

Thanks