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Michele68
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Can’t phone mobile in uk from berlin

I’m in Berlin. Unable to phone mobile in uk. I’ve tried dial assist on then off. Tried roaming on then off. Not working. I can receive calls only. I’ve tried changing area code for uk also. Not working. What next?

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Re: Can’t phone mobile in uk from berlin

Hi Michele68,

 

Welcome to the Community and thanks for getting in touch.

 

I am sorry to hear you are having problems using your service whilst in Berlin. 

 

Are you able to confirm if the roaming service was activated before leaving the UK?

 

Can you also let me know if you have been able to run a search for networks in the area and if so what are they?

 

Thanks 

 

 

Nat
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Michele68
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Re: Can’t phone mobile in uk from berlin

Hi. Yes roaming was on before leaving uk. Networks are Telekom.ve and 02.de and Vodafone.de.

this also happened when I was in Majorca in April too. Can’t seem to phone home at all 😕

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Re: Can’t phone mobile in uk from berlin

Thank you for confirming 

 

I will just need to take a look in to your account and the settings for roaming. 

 

I will pop you over a private message to grab a few more details and we can go from there. 

You will find the private message in the purple envelope on the top right of the page. 

 

Thanks 

 

 

Nat
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