Can't make outgoing calls

[Joannegrantham4]

I recently changed over to sim only. Was able to make calls yesterday but having trouble today. Can you assist please 

[Gareth_L]

Hello Joannegrantham4,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with outgoing calls after your sim only swap.

Did you have any instructions to set this up or was it done automatically?

Gareth_L 
 

[Joannegrantham4]

• I kept the same number from contract to sim only. Moved over on Tuesday and working fine yesterday 

[Gareth_L]

Thanks for replying Joannegrantham4.

I'd like to take a look into this for you and access your account.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L · Accepted solution]

Hello Joannegrantham4,

Thanks for those details.

Can you please reboot your phone now and then try an outbound call.

Gareth_L

[Joannegrantham4]

I've tried this many times. Still no luck. I tried to call voicemail and its coming up as no sim card 

[Gareth_L]

Hello again Joannegrantham4.

I have just checked  a few things from here.

We currently have a network issue with outgoing calls

It is currently being investigated and we have an estimated fix time of around 5pm today.

I am sorry for any inconvenience this may be causing you.

Gareth_L

[iamgareththomas]

This is the same for me - fine after new SIM yesterday, then no calls this morning. New SIM was to fix another issue (0.5mbps on 4g instead of 35+ as it should be, but that didn't work). Anyway, new Virgin Media bonus is no calls today - partner's phone no issue, so not sure how it can be a network fault?

[Gareth_L]

Hello again Joannegrantham4.

Just a quick update, The fault should now be fixed.

Can you reboot your phone again please then try calling.

Gareth_L

[Gareth_L]

Hello iamgareththomas,

Apologies you are having the same issue.

Can you please try rebooting your phone now.

Gareth_L