Menu
Reply
dc_83
  • 1
  • 0
  • 0
Joining in
113 Views
Message 1 of 2
Flag for a moderator

Can't make or receive calls

My ability to make and receive calls from my mobile has been randomly switching on and off for the last few weeks. I can send and receive SMS fine.

I am trying to complete a house sale and it is infuriating!

When someone tries to call me, it goes straight to voicemail and then i get a message saying I have a voicemail.

When I try to call voicemail (or anyone else) there is no sound for about 10 seconds, then I hear a beep and it hangs up.

I haven't changed my phone or my SIM, any help would be really appreciated. 

I have raised a complaint ticket via the Virgin site because I cannot call them! Terrible service. 

0 Kudos
Reply
John_GS
  • 8.19K
  • 446
  • 717
Forum Team
Forum Team
20 Views
Message 2 of 2
Flag for a moderator

Re: Can't make or receive calls

Hi dc_83

 

Thanks for posting and welcome to the community.

 

My apologies for the delayed reply. Have you got this call issue fixed since posting? 

 

If not, have you got WiFi calling activated on the handset and if so, does turning that off help?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply