I can't make or receive phone calls. The same for my partner who is also a Virgin Mobile customer. Having got past the chat bot, a 'human' informed me that there is work being done to the mast in my area. I didn't receive any notification that I would lose service continuity nor could the assistant provide me with an approximate date for reconnection. How is it possible to disconnect customers without advance warning, for example, sending a text alert - you have our mobile numbers, it shouldn't be difficult! Shall I temporarily disconnect my direct debit and pick an arbitrary date in the future when I will reconnect and give you payment? You'd be quick to get in contact then.