Menu
Reply
Maxxer1
  • 3
  • 0
  • 0
Joining in
202 Views
Message 1 of 4
Flag for a moderator

Can't make or receive calls

Hello

I recently upgraded my broadband package which included a 15Gb Oomph SIM for my phone. I then cancelled the Direct Debit for my previous monthly rolling contract and now find I have no service at all. Can someone please help ?

0 Kudos
Reply
Gareth_L
  • 6.89K
  • 423
  • 778
Forum Team
Forum Team
131 Views
Message 2 of 4
Flag for a moderator

Re: Can't make or receive calls

Hello Maxxer1

Thanks for your post 

Sorry you have had to pop on here to seek advice. 

With our Mobile accounts we do need an active Direct Debit 

As soon as this is canceled we text the phone to let the customer know

Have you been able to set a Direct Debit back up again?

Gareth_L

0 Kudos
Reply
Maxxer1
  • 3
  • 0
  • 0
Joining in
126 Views
Message 3 of 4
Flag for a moderator

Re: Can't make or receive calls

Hi Gareth, following a protracted phone call I managed to reinstate my Direct Debit. Thanks for your time anyway

 

Regards

0 Kudos
Reply
Gareth_L
  • 6.89K
  • 423
  • 778
Forum Team
Forum Team
125 Views
Message 4 of 4
Flag for a moderator

Re: Can't make or receive calls

Thanks for replying Maxxer1

If you need anything else, or have any questions in the future 

Please keep us posted on here 

Gareth_L

0 Kudos
Reply