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Mrsbatch
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Can’t make or receive calls on mobile

We’ve not been able to make or receive calls on our molies since yesterday has anyone had this problem? 

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enlli
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Re: Can’t make or receive calls on mobile

If it is in one place then checking for network faults is the first step

Virgin use EE so check

https://myaccount.ee.co.uk/networkchecker/checkservice

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Mrsbatch
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Re: Can’t make or receive calls on mobile

Hi 

there’s no issue with coverage I’ve tried Virgin and they don’t know what the issue is but it might be voicemail linked as it keeps telling me I have voicemail but I can’t call to get messages

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Emma_C
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Re: Can’t make or receive calls on mobile

Hi Mrsbatch, 

Thanks for your post and welcome to our community. 

Very sorry you're having some issues with the service at the moment this isn't good. 

Is this happening on two different SIM cards? 

Does it happen in one area or anywhere you visit?  

What handsets are being used? 

Let us know and we can take a closer look if needed. 

Emma_C - Forum Team
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