Can't make or receive calls in USA

[petemcv]

Received 'welcome to USA' text. Unable to make or receive calls or send texts. Account shows international barring off and call roaming enabled. Roaming enabled on phone. iPhone 13 (UK settings) and iPhone 6 (shared account, different numbers) both affected..

[petemcv]

It's not data roaming is the problem, it is speech and text.

[Ayisha_B]

Thanks for clarifying and my apologies! Can you try the sim in an alternative handset if you have access to one to see if the same issue persists?

[petemcv]

I am not in a position to try a different handset however the problem is occurring on two iPhones ( a 6 and a 13) which are on the same account (two different numbers).

[Paulina_Z]

Hi @petemcv,

Thank you for coming back to us about your ongoing issue with calls and texts while abroad. Have you been able to take a look at our Using Virgin Mobile Abroad page to see if this can help with your issue? 

Have you been able to take a look at our Virgin Mobile Issues page to see if this can help? 

Please let us know how you get on. If you're still having some problems after checking our website, please let us know and we'll investigate further for you.

Thank you.

[petemcv]

Have checked all these things and followed advice given above. Still no resolution.

[Paulina_Z]

Hi @petemcv,

Thank you for coming back to me about your ongoing issues. Before I can investigate this further I will need to confirm some details.

I will send you a Private Message, so please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.

[petemcv]

Basically being told Virgin Mobile can't fix this!! 'It's something that can happen'!! Very poor service.

[minhsonpham]

Hi Virgin mobile,

Have you been able to fix this issue? I am in USA and have the same issue with my iphone 13: received your text message welcoming me to USA, but can't send any texts and not able to make calls. Tried all suggestions suggested by you in this thread.

Thanks!

[Zoie_P]

Hi @minhsonpham,

Thank you for your reply, we are sorry you are having an issue with this. Can you let us know have a spending cap sent?

Zoie

[enlli]

Anyone wanting to make  or recieve calls in the USA must have VoLTE (Calls over 4G) enabled as from January this year 

That's the first thing to check