Virgin Media Community

[philhuk]

Suddenly I can’t make landlines calls from my mobile. When I try, the call drops immediately on connection with “call failed”. Tried calling Virgin, but the wait time is horrendous

This affects all three phones on my account

Any suggestions anyone?

Thanks

[Emma_C]

Hi Philhuk, 

Thanks for your post and welcome to our community. 

Very sorry that you're having trouble calling landlines from your mobile, this isn't good. 

Is it a Virgin Mobile trying to call a Virgin Media landline?

Are all mobiles having issues with the same landline numbers?

Is it a business landline number, so maybe a premium rate number or just a standard landline number?

Do all numbers have enough credit or allowances to ring out?

Can you call other numbers, so are other mobiles fine to call on Virgin as well as other networks? 

Let us know and we can take it further. 

[philhuk · Accepted solution]

I shouldn’t be quick to point fingers. Turns out our village has widespread BT problems after last weeks thunderstorms!

Not a Virgin issue at all

[Emma_C]

Thanks for letting us know it's sorted @philhuk, there's no harm in letting us know there is an issue. This means we can look into it for you if needed 🙂