Can't make calls

[Nik616]

Hi,

I can no longer make phone calls. Message stating "invalid number" displays, 2 beeps then disconnects.

[Andy19882022]

It's happening to me aswell can txt and receive calls but can't ring out says invalid number can't even ring virgin and I need to make very important phone calls aswell bloody typical 

[Kath_F]

Hi Nik616, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We're sorry to hear that you've been unable to make calls via your mobile. 

• Is this happening with all numbers? 
• Have you been able to get through when at different locations?
• Please try your SIM in another handset and let me know if the same thing happens.

Keep me posted on how you get on. 

Thanks, 

[Kath_F]

Hi Andy19882022, 

Thanks for commenting here to let us know you are also having this issue. 

Can you please come back to me with the answers to the same questions that I've posted above? 

Many thanks, 

[Andy19882022]

ive tried all three and still have same issue on making calls, i can receive calls still and i can txt but cant make any calls just says invalid 

[Nik616]

It is happening on all numbers yes.

I don't have another phone to try my SIM card with as they are locked to different providers.

I have yet to try a different location, but will do so later today.

[Kath_F]

Hi Andy19882022, 

Thanks for coming back to me on this one and for confirming. 

Were you able to try your SIM in another handset? If not, can you try another SIM in your handset to see if that can make calls?

Many thanks, 

[Kath_F]

Hi Nik616, 

Thanks for updating me on this. As you're unable to try your SIM in another handset, can you try another SIM in your handset instead? 

This will at least help us to rule out the device. We may need to possibly look at sending you a new SIM card. 

Keep me posted on how things go. 

Thanks, 

[Kath_F]

Hi both, 

So sorry - but I've just had some information through to advise this is a fault. 

The teams are already working on getting this sorted so nothing more you need to do for now. 

Apologies for the inconvenience. 

Thanks, 

[Kath_F · Accepted solution]

Hi both, 

Just wanted to pop you both an update on this one. 

We've had confirmation that things have now been resolved. 

Please reboot your handset and let us know how things go. 

Many thanks,