Can’t make calls

[Mohammed11]

Hi

I can’t make calls every time I’m trying to there is 2 beeps and it cuts off, I have full coverage and 4G showing

[Andy19882022]

Mine says invalid number bleeps twice and cuts off  

[Zach_R]

Hi @Mohammed11,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear you're having issues with making calls on your Virgin Mobile. Are you able to receive calls? Are you having any problems with texts and/or mobile data?

Thanks,
 

[Zach_R]

Hi @Andy19882022,

Thank you for your post, and welcome back to our community forums.

I'm so sorry to hear that you're also experiencing some issues making calls from your Virgin Mobile. Are you able to receive calls? Are you having any problems with texts and/or mobile data?

Thanks,
 

[Andy19882022]

i can text and receive calls just cant ring out 

[Zach_R]

Hi @Andy19882022,

Would you mind confirming for me what make and model of handset you have? Can you also confirm what troubleshooting and diagnostics you've carried out thus far to remedy this, if any?

Thanks,
 

[Andy19882022]

i have a nokia g21. i have tried restarting the phone 3 times and also turned it off for 5 mins then turned it back on and still the same says invalid number when i call but i can receive calls and text the numbers . 

[Bossreaper]

Same here Samsung s21 full 5g any number I call I get invalid number and beeps internet works fine though.

[wayne17]

Mine is the same have you sorted the problem or is it still doing it?

[Ped1]

I can't make calls either. Internet is fine. Can receive calls fine. I get invalid number then cuts off. I have s20.

Update - seems to be working now for me.