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JenG76
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Can’t make calls, unlimited contact, says no credit

on ‎18-01-2021 20:55

I have a new phone and contact with Virgin.

PAC Number was ported over today. 

I am attempting to make a call to another network I get an error saying I don’t have enough credit. I have an unlimited calls package.

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Chris_W1
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Re: Can’t make calls, unlimited contact, says no credit

on ‎21-01-2021 11:33

Hi JenG76, thanks for the message, I am sorry to here that you have not been advised. When a number is ported the signal will be lost while the port is taking place as it is removing and adding a number to the sim. This should now been working fine for you, can you confirm if this is the case? Chris

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