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Can’t make calls says no credit

Daughter could not wake calls today.

was getting you have no credit recording even though it is an unlimited calls package.

please help so this does not happen again

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Re: Can’t make calls says no credit

Hi Ifreeman, 

Thanks for your post and welcome to our community. 

Very sorry that your daughters phone isn't allowing her to make calls, this ins't good. 

Are there issues with any other services like data and texts? 

So I can have a closer look I need to send you a personal message and grab some details. 

I look forward to hearing back from you soon.

Emma_C - Forum Team
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Re: Can’t make calls says no credit

Hi Emma

all other services working.

on further investigation it seems the virgin media operator setting put the iPhone region into an odd mode, perhaps the tech team should look at that.

work around was to change region to USA then back to uk. We also turned dial assist off but that may be a read herrings

 

thanks for the reply but I have it sorted but would appreciate it you would pass the issue into the team that controls operator settings 

 

cheers

 

iain

 

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Re: Can’t make calls says no credit

Ah, I see @Ifreeman

Thanks for getting back to me with what was wrong, we'll certainly pass it on. 

Do let us know if you need anything else. 


Thanks.

Emma_C - Forum Team
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