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Reillyd833
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Can't make calls or send texts after porting number

So I recently got a new phone on contract with virgin media, ported my number from previous carrier and I can't send texts or make calls. I get the error 0. I've tried everything like factory reset, network settings reset etc. I can receive calls and texts and my data works perfectly. Any help greatly appreciated because I'm lost.

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Zak_M
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Re: Can't make calls or send texts after porting number

Good afternoon @Reillyd833

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your mobile. 

 

When did you port the number over to us? 

 

Kind regards,

Zak_M

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Reillyd833
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Re: Can't make calls or send texts after porting number

Thanks for replying so quickly I really appreciate it.

So I ported it yesterday around 5p.m, the site said it could take up to two hours so I've been waiting but my old sim lost signal within a half hour and I've been able to receive calls and texts on the new sim since then. I just can't make any.

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Zak_M
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Re: Can't make calls or send texts after porting number

Thank you for coming back to me. 

 

Whilst the minimum time is 2 hours, we do suggest it can take up to 24 hours to be completely ported. 

 

Kind regards

Zak_M

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Reillyd833
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Re: Can't make calls or send texts after porting number

Ok I was hoping it might be that and it will just sort itself. Fingers crossed. Thanks very much, if its not fixed after 24 can I just reply to your last??

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Zak_M
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Re: Can't make calls or send texts after porting number

Absolutely. 

 

We will get back to you as soon as possible. 

 

Kind regards,

Zak_M

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Reillyd833
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Re: Can't make calls or send texts after porting number

No luck unfortunately, still the same issue today. Hoping you can get back to me if you get a chance.

Thanks 🙂

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Ayisha_B
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Re: Can't make calls or send texts after porting number

Sorry to hear this @Reillyd833,

 

I will pop you a PM now so we can confirm some details and take it from there.

 

Speak soon!

 

 

Ayisha_B
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Ayisha_B
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Re: Can't make calls or send texts after porting number

Thanks for responding to my PM @Reillyd833

 

I'm afraid we only deal with Virgin Media UK here via the forums so are unable to assist with this. 

 

For VM Ireland contact details see here

 

Kind Regards 

 

 

Ayisha_B
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