Can't make calls or send texts after porting number

[Reillyd833]

So I recently got a new phone on contract with virgin media, ported my number from previous carrier and I can't send texts or make calls. I get the error 0. I've tried everything like factory reset, network settings reset etc. I can receive calls and texts and my data works perfectly. Any help greatly appreciated because I'm lost.

[Zak_M]

Good afternoon @Reillyd833. 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your mobile. 

When did you port the number over to us? 

Kind regards,

Zak_M

[Reillyd833]

Thanks for replying so quickly I really appreciate it.

So I ported it yesterday around 5p.m, the site said it could take up to two hours so I've been waiting but my old sim lost signal within a half hour and I've been able to receive calls and texts on the new sim since then. I just can't make any.

[Zak_M]

Thank you for coming back to me. 

Whilst the minimum time is 2 hours, we do suggest it can take up to 24 hours to be completely ported. 

Kind regards

Zak_M

[Reillyd833]

Ok I was hoping it might be that and it will just sort itself. Fingers crossed. Thanks very much, if its not fixed after 24 can I just reply to your last??

[Zak_M · Accepted solution]

Absolutely. 

We will get back to you as soon as possible. 

Kind regards,

Zak_M

[Reillyd833]

No luck unfortunately, still the same issue today. Hoping you can get back to me if you get a chance.

Thanks 🙂

[Ayisha_B]

Sorry to hear this @Reillyd833,

I will pop you a PM now so we can confirm some details and take it from there.

Speak soon!

[Ayisha_B]

Thanks for responding to my PM @Reillyd833

I'm afraid we only deal with Virgin Media UK here via the forums so are unable to assist with this. 

For VM Ireland contact details see here

Kind Regards