Can't make calls or message

[Emem1]

Hi. I can't make or receive calls or messages.i have tried all the troubleshooting steps but nothing is working 

Any tips?

[Emem1]

Hi,

I'm in the UK, it's happening wherever I go,my mobile data are affected too, I've followed the steps here https://www.virginmedia.com/help/mobile/virgin-mobile-issues 

Thanks

[Matthew_ML]

Hey Emem1, thank you reaching and out and also a warm welcome to our community. I am sorry to see you cannot receive calls or message. 

Can you make calls / send text messages to people?

I am going to send you a PM so I can look into this. Please keep an eye out for the purple envelope. Thanks