Can’t login to account

[jemcampbell02]

I ordered on Saturday, was able to get into my account then but I didn’t have a tracking number for my order. I then tried to login yesterday evening and this morning and the same error message saying they don’t recognise the details is coming up and it won’t let me reset my password either, another error message comes up. 

[John_GS]

Hi @jemcampbell02 

Thanks for posting and welcome to the community. Sorry to hear you're having logging in issues, is this for a media/mobile account?

Also what error message do you get when trying to reset the details? 

Best wishes

[jemcampbell02]

Oops that wasn’t quite right try again comes up when i try to reset my password 

[jemcampbell02]

It is a mobile account 

[John_GS]

Thanks for coming back to me.

I'll send you a PM now to assist further.

Best wishes.

[John_GS]

Hi @jemcampbell02 

Thanks for joining me on PM and allowing me to help here.

The team will be in touch regarding the order asap. Please do pop back to the forums if you ever need further help.

Best wishes.