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Wantout
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Can’t log into Virgin mobile account

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I’m outside the U.K. and trying to sign into my virgin mobile account to cancel my contract. I get this screen (for the past 48 hours) each time I try and log in. 
I can’t call 789 from my phone as a new sim was sent to my old U.K. Address and the sum in my possession was deactivated. 
Skype won’t let me call the 0345 number. 
App won’t work either. Any ideas - is the website under maintenance or does it not work from outside the U.K.?
thanks  

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wildride
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Re: Can’t log into Virgin mobile account

Its been under maintenance all day, last night before the maintenance message it simply would not load and if it did was really laggy and progressing past the login was a headache itself.

ahrbee
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Re: Can’t log into Virgin mobile account

It doesn't work from inside the UK either. I posted this issue yesterday assuming it would temporary but it has continued for at least 24 hours. I have had no update from a Virgin moderator on this forum. So, I hope this helps a little if only to say that you are not alone.

John_GS
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Re: Can’t log into Virgin mobile account

Hi all,

 

Thanks for posting and apologies for the delayed reply and indeed the online account issue.

 

This is something we're aware of and working on fixing asap

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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