Menu
Reply
finpdoc0697
  • 3
  • 0
  • 0
Joining in
144 Views
Message 1 of 6
Flag for a moderator

Can’t identify

My virgin mobile app says can’t identify when even with Wi-Fi off

0 Kudos
Reply
Paul_DN
  • 6.24K
  • 359
  • 652
Forum Team
Forum Team
80 Views
Message 2 of 6
Flag for a moderator

Re: Can’t identify

Hi finpdoc0697,

 

Thank you for reaching out to us in our community and welcome, sorry to hear you are having with the Mobile app, I have tried to locate your account our end however wasn't able to find a account with the details we have for you.

 

  • Have you registered your mobile number and created an online account here virg.in/youracc?
  • Are you using the app on the Virgin Mobile SIM card?

Regards

 

Paul.

0 Kudos
Reply
finpdoc0697
  • 3
  • 0
  • 0
Joining in
59 Views
Message 3 of 6
Flag for a moderator

Re: Can’t identify

Hello can you message me privately please?

0 Kudos
Reply
Paul_DN
  • 6.24K
  • 359
  • 652
Forum Team
Forum Team
54 Views
Message 4 of 6
Flag for a moderator

Re: Can’t identify

Hi Hi finpdoc0697,

 

Thanks for coming back to us, I will be happy to help further, I will send you a invite into a private chat, please click on the purple envelope to accept?

 

Regards

 

Paul.

0 Kudos
Reply
finpdoc0697
  • 3
  • 0
  • 0
Joining in
47 Views
Message 5 of 6
Flag for a moderator

Re: Can’t identify

Hi Paul,

I’ve just realised it’s because Apple have introduced a new ‘iCloud privacy relay’ that hides IP from websites and apps. When I turn this off it allows me to see my data usage etc on the app

 

Thanks 

Fin 

0 Kudos
Reply
Paul_DN
  • 6.24K
  • 359
  • 652
Forum Team
Forum Team
44 Views
Message 6 of 6
Flag for a moderator

Re: Can’t identify

Hi Fin,

 

Thank you for coming back to us and for sharing this with our community as I am sure this will help others facing the same issue.

 

Regards

 

Paul.