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Can’t hear calls. Incoming or outgoing.

Zanwbu99
Tuning in

I’ve put my old sim in a new phone but it can’t hear any calls going out or coming in and the person on the other line can’t hear me either🥲

1 ACCEPTED SOLUTION

Accepted Solutions

As the sim works on your old phone and you've tried 2 sims in your new handset and you get the same issue, this indicates the issue is with the handset @Zanwbu99 

We would suggest getting in contact with the manufacturer. 

Let us know how you get on.

Ayisha_B
Forum Team

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See where this Helpful Answer was posted

19 REPLIES 19

Ilyas_Y
Forum Team
Forum Team

Hi @Zanwbu99, thanks for reaching out to us and a warm welcome to the Virgin Media Community Forums. 👋🏼

I'm sorry to hear about the issues with the SIM card in the new phone. 😞
May I ask if the same issue occurs when you put a different SIM inside the new phone?
Let us know.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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Hi ilyas,

 the issue doesn’t occur when I put it in a different phone

Sorry I replied wrong. I haven’t tried that yet.I’ll try it and get back to you.

Thanks for the reply @Zanwbu99 on the forums.

And no worries!
Let us know how it goes and we can go on from there.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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Hi ilyas,

 

 I’ve tried with a different sim and I’m having the same issue

Thanks for the reply @Zanwbu99 and for the update!

So this would indicate it is an issue with the device then if multiple SIM cards are not working on the new handset.
Please get in touch with the manufacturer.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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Hi Ilyas,

 

Will do. However this isn’t an issue with FaceTime or WhatsApp calls. Just phone calls made through the sim.

I should also let you know that this phone is 5G and my sim is 4G. Would that affect it?

So the Facetime feature and WhatsApp are all linked to the account on the device, which would have been verified through the SIM previously or transferred over with the iOS capability.
Are you able to check your network settings and connect to the network manually rather than automatically?

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs