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Mary2345
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Can't get wifi calling on iPhone 11

I have a 30 day sim only plan with virgin mobile and can't get wifi calling which is essential when I'm at home as mobile reception here is very poor. I've followed all the online advice but nothing has resolved the issue. Could it be because my sim is 3G?

Thanks

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enlli
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Re: Can't get wifi calling on iPhone 11

If you have an old 3G SIM it may well be the case it won't work. Whether you can change to 4G without upgrading, I'm not sure.

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Beth_G
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Re: Can't get wifi calling on iPhone 11

Hi Mary2345,

 

Welcome to the Community Forums! Thanks for your first post.

 

I can confirm that WiFi Calling is only supported with 4G and 5G service I'm afraid, so this will be why you've been unable to get WiFi Calling to work. More information about WiFi Calling can be found here   

 

If you're interested in changing your SIM card, please give our team a call on 0345 600 0789 / 789  and they'll be happy to look into this for you.

 

Kind regards

 

Beth

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