Hi I arrived in Cyprus yesterday and cannot get service on my phone. I had no welcome to Cyprus message with the rates etc as you’d normally get. I can’t access data or normal texts etc. my wife is also with Virgin but has 4G and can use data, though she also has no network.
Ive looked through the forum and it seems many others have had this issue. Ive tried rebooting the phone, checking the apn settings, manually selecting a network. pretty much all the answers that may or may not have worked for others simply haven’t worked for me. I’ve checked my account and device to make sure roaming is switched on and it is so I’m hoping someone from Virgin will pick this up as that seems like my only hope.
Hello Thank for joining in on the forum, we will try the best to get your issue resolved.
You can try the following if you have the newer (last 2 years) purple sim card, you can try the sim tool to get it working,
How to access the sim toolkit.
For Android: Select Apps from the Home Screen Select Virgin SIM Toolkit Icon Select Roaming Select Select Mode Select Manual Select International-you are done, go back to Home Screen
To Switch back when in the UK: Select Apps from Home screen Select Virgin SIM Toolkit Icon Select Roaming Select Select Mode Select Automatic and go back to Home Screen
For iOS: Select Settings from the Home Screen Select Phone Icon Select SIM Applications Select Roaming Select Select mode Select Manual Select International and you are done, go back Home screen to retry
To change back when returning to the UK: Select Settings from the Home Screen Select Phone Icon Select SIM Applications Select Roaming Select Select mode Select Automatic mode - you are done, go back to Home screen
**It is important that you set the SIM roaming applet back to Automatic mode once in the UK or you will not be able to access service when you return.**
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