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CarloDicky
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Can’t get service in Cyprus

Hi I arrived in Cyprus yesterday and cannot get service on my phone.
I had no welcome to Cyprus message with the rates etc as you’d normally get. 
I can’t access data or normal texts etc. 
my wife is also with Virgin but has 4G and can use data, though she also has no network.

Ive looked through the forum and it seems many others have had this issue. 
Ive tried rebooting the phone, checking the apn settings, manually selecting a network. 
pretty much all the answers that may or may not have worked for others simply haven’t worked for me. 
I’ve checked my account and device to make sure roaming is switched on and it is so I’m hoping someone from Virgin will pick this up as that seems like my only hope.

thanks,

Carlo

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DJ_Shadow1966
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Re: Can’t get service in Cyprus

Hello
Thank for joining in on the forum, we will try the best to get your issue resolved.

You can try the following if you have the newer (last 2 years) purple sim card, you can try the sim tool to get it working,

How to access the sim toolkit.

For Android:
Select Apps from the Home Screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen

To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Manual
Select International and you are done, go back Home screen to retry

To change back when returning to the UK:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Automatic mode - you are done, go back to Home screen

**It is important that you set the SIM roaming applet back to Automatic mode once in the UK or you will not be able to access service when you return.**

Regards Mike

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CarloDicky
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Re: Can’t get service in Cyprus

Thanks for the reply Mike, my contract is less than 2 years old but I don’t seem to have those sim specific roaming settings. 
As I’m abroad I don’t have a sim tool to check my sim either. 

I should have mentioned my device is an iPhone XS on iOS 14.0.1.

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enlli
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Re: Can’t get service in Cyprus

Things have moved on the later versions of iOS

Settings -> mobile data -> SIM Applications (near bottom) 

and carry on from there 

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CarloDicky
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Re: Can’t get service in Cyprus

That has actually worked for me. 
thank you both! Really appreciate your time and help!!!

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Lee_R
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Re: Can’t get service in Cyprus

Thanks for confirming your issue is resolved CarloDicky

Hope you're enjoying your time away. Remember if you need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards


Lee_R

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