Hi @Lucybow thanks for your post, although I'm sorry to hear of your concerns raised.
This does sound strange, does this only occur when you are on mobile data then rather than WiFi?
Can you also please try your SIM Card in an alternative handset, to see if this still happens for you?
Can you also please send a screenshot of this?
I don't have another handset and this all started yesterday so basically as soon as i have left my house and my home internet connection, i get nothing when i should be getting the virgin internet but I can't even send message while I'm in the house, it just comes ups with error 28.
The internet bar has the triangle with a x in the corner
Hi @Lucybow thanks for your reply.
I'm sorry but we just need to be clear here, you've mentioned earlier that you couldn't get the connection outside your house, but in this message you've said that you can't send messages while in the house so can you please clarify?
Can you please provide a screenshot of the error?
I can't sent text message in the house or outside the house, basically can not send any messages at all.
Also no internet or virgin data when outside my house
what do you want the screenshot of?