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Can't get a response .

I am disgusted with your company. I have been a customer for 5 years and for the past three months I have not been able to use 4g for any decent amount of time without losing connection. I have text you numerous times as I cannot register for online account because I don't know the answer to the security question. But this is because you don't ask the question, you just want the answer. How the hell can I answer something if I don't know what the question is? I will never, ever ever have anything to do with Virgin again. This is disgraceful behaviour. Days and days of trying to get hold of someone that will help me and zip. 

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Re: Can't get a response .

Try the password that you set when you opened the account. Unless you have changed it subsequently that usually defaults to the security answer for Virgin Mobile.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Re: Can't get a response .

Good Morning @PamelaBarrett 

 

A very warm welcome to the forums and thank you for taking the time to post.

 

Sorry to hear that you have had some issues with your 4G. have you managed to speak with anyone since you posted? 

 

We would be more than happy to take a look into this. 

 

Kind regards,

Zak_M 

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Re: Can't get a response .

No, 

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Re: Can't get a response .

NO

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Re: Can't get a response .

Thank you for coming back to me. 

 

I am going to drop you a PM so that I can look further into this. 

 

Kind regards,

Zak_M

 

 

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