Menu
Reply
duckbread
  • 2
  • 0
  • 0
Joining in
393 Views
Message 1 of 4
Flag for a moderator

Can’t enter pac code

So I recently ordered a phone for myself. At the time, I didn’t have a pac code so I left it for when I did. I now have a code but when I go to enter my code it’s all greyed out and I can’t type anything in. All I can do is select a date. Help???

0 Kudos
Reply
Akua_A
  • 4.04K
  • 102
  • 274
Forum Team
Forum Team
375 Views
Message 2 of 4
Flag for a moderator

Re: Can’t enter pac code

Hi @duckbread,

Welcome to our community forums and thank you for your first post. 

Sorry to hear you are having issues with your PAC code. We can understand this frustration caused and want to best help. Have you tried removing the sim, rebooting the device, then re-inserting the sim to see if the area is still greyed out?

You may find the following link useful https://www.virginmedia.com/help/keep-my-number.

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
duckbread
  • 2
  • 0
  • 0
Joining in
370 Views
Message 3 of 4
Flag for a moderator

Re: Can’t enter pac code

I see that I have to activate the sim first before being able to use the pac. Thank you for the answer 

0 Kudos
Reply
Akua_A
  • 4.04K
  • 102
  • 274
Forum Team
Forum Team
369 Views
Message 4 of 4
Flag for a moderator
Helpful Answer

Re: Can’t enter pac code

No problem at all @duckbread.

Please let me know how this goes and if you need any further help 🙂

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply