Menu
Reply
Daviddps
  • 10
  • 0
  • 0
Joining in
2,205 Views
Message 1 of 24
Flag for a moderator

Can’t dial out

Hi

I have a Samsung a42 5g on virgin mobile. Recently I have not been able to make outgoing calls, it just cuts to an engaged tone and then the call fails. Incoming calls work fine as do text messages etc. I contacted virgin who sent me a new SIM but the problem persists. I’ve tried the new SIM card in three different phones and get the same problem. Network coverage appears fine and the problem occurs regardless of where I am in the country.

I’ve spent 4 hours on the virgin chat help and they couldn’t help and said the problem wasn’t at their end. Given the problem occurs on three different phones I think it must be.  I’m not sure when the problem started but it may have occurred at the time when in December the provider was moved to Vodaphone. 

I’ve checked just about every setting in the phone with no success. I would be very grateful for help/suggestions. 

regards

 

David

0 Kudos
Reply
Zach_R
  • 4.22K
  • 137
  • 292
Forum Team
Forum Team
2,145 Views
Message 2 of 24
Flag for a moderator

Re: Can’t dial out

Hi @Daviddps,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm so sorry to hear that you're having some trouble with making calls currently. To confirm, are you saying that you are having this issue no matter where you are (including both indoors and outdoors), and that a replacement SIM card hasn't helped along with using it within different handsets?

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Daviddps
  • 10
  • 0
  • 0
Joining in
2,136 Views
Message 3 of 24
Flag for a moderator

Re: Can’t dial out

Hi Zach

thanks for your reply. Yes the problem occurs indoors and outdoors and in all areas (I’ve travelled around over Christmas). I’ve tried the new SIM in two other phones and get the same problem. I’ve tried a different carriers SIM in the phone and that works fine. 
regards

David 

0 Kudos
Reply
Zach_R
  • 4.22K
  • 137
  • 292
Forum Team
Forum Team
2,134 Views
Message 4 of 24
Flag for a moderator

Re: Can’t dial out

Hi @Daviddps,

Thank you for expanding and clarifying. I'm going to send you a private message in a few moments so we can take some details and have a closer look at what's going on for you.

Please respond to this at your earliest convenience and we can go from there.

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Zach_R
  • 4.22K
  • 137
  • 292
Forum Team
Forum Team
2,121 Views
Message 5 of 24
Flag for a moderator

Re: Can’t dial out

Hi @Daviddps,

Thank you for reaching out to us via private message and providing some additional details.

Other than what you've mentioned here in this thread so far, can you confirm what other troubleshooting and diagnostics you've performed thus far?

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Daviddps
  • 10
  • 0
  • 0
Joining in
2,117 Views
Message 6 of 24
Flag for a moderator

Re: Can’t dial out

Hi checked obvious things like call barring. I’ve also looked at  mobile network settings. I’ve scanned for available networks and see virgin. I’ve  tried switching to 3G only and other network modes

0 Kudos
Reply
Zach_R
  • 4.22K
  • 137
  • 292
Forum Team
Forum Team
2,110 Views
Message 7 of 24
Flag for a moderator

Re: Can’t dial out

Hi @Daviddps,
 

Have you tried turning off Wi-Fi calling to see if that helps at all?

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Daviddps
  • 10
  • 0
  • 0
Joining in
2,108 Views
Message 8 of 24
Flag for a moderator

Re: Can’t dial out

Zach

yes, tried that

 

regards

 

david

0 Kudos
Reply
Zach_R
  • 4.22K
  • 137
  • 292
Forum Team
Forum Team
2,106 Views
Message 9 of 24
Flag for a moderator

Re: Can’t dial out

Hi @Daviddps,

What model of handset(s) have you tried the SIM card on which have all presented the same issue?

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Daviddps
  • 10
  • 0
  • 0
Joining in
2,101 Views
Message 10 of 24
Flag for a moderator

Re: Can’t dial out

Zach

samsung a42 5g. iPhone 13 pro max and Huawei pro 30. 

david

0 Kudos
Reply