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Can't delete voicemail notification from iphone

Glads
Tuning in

I have a persistent single voicemail notification on my phone which will not disappear despite my not having any new voicemail messages.

I've tried to leave another voicemail message to myself and delete that as I read that the notification will disappear but it still won't.

Any ideas? Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Hi @Adri_G

I’m having exactly the same problem, also on an iPhone 12 Pro. Tried all the tips on various tech forums except the factory reset.  Then found this thread. Seems like this is a virgin issue; has a solution been found yet? I need help too. 

Thanks

See where this Helpful Answer was posted

22 REPLIES 22

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hi Glads, thanks for posting on our forum page with your issue.

We're sorry to hear of the fault with your voicemail service at the minute, this has indeed affected a few of our customers recently.
Since you've already attempted to listen the voicemail message in full and delete it but this did not clear out the issue, please try the following:

 Try clearing the data and cache of the voicemail app. How to do this may vary on what type of handset you have, but in most cases you can do this by going to Settings > Apps > Phone > Storage.
 Here there will be two buttons, one saying Clear Data. Click on the Clear Data button, press OK on the pop-up notification that appears, and it should then remove the notification.

Let us know if this is of help, happy to support you further with this issue if needed. 

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Sadly, my iPhone 12 Pro has nothing like what you suggest. When I ask Apple they tell me it’s a Virgin problem. Can you suggest a solution that is specific to my iPhone? Thanks. 

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hi again Glads, my sincere apologies for this. 

Please, try the below instead:

Try closing the phone app on the handset and then performing a forced restart on the handset. 
How to do this depends on the model of iPhone that you have, but all of them are listed on the Apple website.
 

If the notification remains, the only other alternative is to perform a factory reset of the handset. 
However, this will also remove all contents of the handset and return it to how it was when the you first purchased the phone.

Let me know if this works for you, thanks.

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Tried the forced restart but the notification is still there. I want to get rid of it but not at the expense of a factory reset. Strange there appears to be no simple solution.

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hey Glads, thanks for trying all the above and I'm sorry this hasn't worked still.

I would be eager to have a closer look into this before you try the factory reset as I understand how inconvenient it can be.

Please, expect my PM here shortly.
Check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.
Thanks

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi @Adri_G

I’m having exactly the same problem, also on an iPhone 12 Pro. Tried all the tips on various tech forums except the factory reset.  Then found this thread. Seems like this is a virgin issue; has a solution been found yet? I need help too. 

Thanks

The answer was that Virgin had to send me a new sim ready with my number because none of their suggested solutions worked. 

Please let us know if this does resolve the issue Glads.

This will help any other members having the same issue.

Kind regards Jodi. 

So far it did resolve the issue but so haven’t had another voicemail notification as yet.