Virgin Media Community

[MrFuzzyNuts]

Hi, i was trying to upgrade my mobile today but the call centres are closed and i can't get into my mobile account. I don't know my security question answer and i can't call 789 since the call centres are closed. There isn't a live chat also.

Cheers

[Martin_N]

Hi MrFuzzyNuts,

Thank you for your post. Our apologies for the issues you've had. 

To upgrade the services you can speak with the team via text message on: +44753 301 6422

For the online account I will private message you so we can assist to get this resolved for you. 

^Martin

[Naywa01]

Hi, I’m having the same issue. I received my SIM yesterday as part of an upgrade the Ultimate Oomph bundle. The SIM seems to be working ok, and I can see details in the Virgin Mobile app, but I can’t register the account online to access the management features.

I get to the web page to setup an account, then after entering mobile number it’s asking for a ‘security answer’ with a blank ‘security question’.

So I’m stuck trying to register my new mobile account online and can’t get through on the 789 number (just sends me a link to the same page!)

Help!

[Ph1lN]

Hi,

same issue. Cant login or register. Get a blank question. I called last week to get my secret updated but that didn't work either.

[Martin_N]

Hi Naywa01,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about this. I will private message you so we can look into this for you. 

^Martin