Virgin Media Community

[ktstorm]

My phone suddenly stopped being able to connect to the Virgin network on Sunday morning. No calls, no texts, no data. Nothing happened to the phone (not dropped etc) and no error messages received.

Checked my account online and everything looks fine (not been cancelled or anything odd). Help articles not helpful!

[enlli]

All over or one locality?

Worth checking. (Vodafone supply signal)

https://www.vodafone.co.uk/network/status-checker

[ktstorm]

All over I think. The town where I work is ~10 miles from home and it doesn't work in either 😞  the Vodafone link says its fine in both areas. Thanks for trying though 🙂 

[Zoie_P]

Hi Kstorm, 

Thank you for your post and welcome to our forums 🙂 

I am sorry to hear you are having issues with your network, are you able to access anything? Have you rebooted and tried manually selecting the network, if it advises there are no issues in the area?

Keep us posted an we will do our best to assist from here 🙂 

Zoie

[ktstorm]

Hi Zoie

Rebooting didn't work. I scanned for mobile networks and Virgin came up but when I try to connect it says "can't connect. Try later" and I get a notification saying "selected network (virgin) not available"

I don't know if its related but in SIM card manager it recognises the SIM but has name and number as unknown.

Kate

[Travis_M]

Hi @ktstorm

Thank you for your reply

Are you able to connect to the mobile network when using the SIM in a different device? Please do keep us updated.

Regards

[ktstorm]

Hi Travis 

I've just tried it in my old handset and it doesn't work on that either

Kate

[Paulina_Z]

Hi @ktstorm,

Thank you for coming back to us about your ongoing Mobile network issue.

Thank you for trying to see if the SIM card will work in a different device. I'll be more than happy to investigate this further for you.

In order to do this, I will send you a Private Message, so please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.

[Paulina_Z]

Hi @ktstorm,

Thank you for coming back to me via Private Message. I'm sorry that I was unable to help you resolve this issue at the moment.

Please keep me updated on how you get on and if you need any further help going forward. I'll be more than happy to assist. 🙂

Thank you.

[ktstorm]

Hi

I've got the information I was missing, can someone help now? 🙃

Kate