on 15-08-2022 10:15
Every time I try to connect to the Virgin Underground WiFi on London tubes, I get an error about 'Too many devices' being connected. There is nothing else connected and there is no way for me to manage and manually disconnect any other devices with access.
Can anything be done for me to be able to connect to the Virgin Underground WiFi?
Answered! Go to Answer
on 15-08-2022 12:08
Thanks for coming back to us @ajayshah95, if you could give it a try via the Connect app and let me know if that works for you.
Regards,
Steven_L
on 15-08-2022 10:39
Hey @ajayshah95,
Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your connection on the London Underground.
What device are you using to connect to the underground WiFi network?
Are you using the Connect app to logon to the network, if so, have you tried to remove and re-add the app to your device?
Regards,
Steven_L
on 15-08-2022 12:00
on 15-08-2022 12:08
Thanks for coming back to us @ajayshah95, if you could give it a try via the Connect app and let me know if that works for you.
Regards,
Steven_L
on 23-08-2022 00:59
Using the Virgin Media Connect app worked! Thanks Steven
on 23-08-2022 08:20
We're glad to hear that is all working for you.
^Martin