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Can't complete mobile checkout

I'm trying to sign up for a SIM-only deal and I get nearly to the end of the checkout process i.e. the part where you put in your credit card details to be checked and.. nothing. The page just sits there, never refreshes and never completes the process. When I try to exit checkout it gives me an error message and tells me to ring the 0800 number which doesn't work, because the call centres are closed. Very frustrating - can anyone from Virgin Mobile help, please?

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Re: Can't complete mobile checkout

Hi, if you send me your name and contact number I will get someone to contact you.

 

Regards

Rich 

Send Me a PM!



Here to help! I'm a technician helping out whilst working from home. Find out more



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Re: Can't complete mobile checkout

Hi,

It’s a great way to get help with your Virgin Mobile services - and it's free!
Just send your query to 07533016422 and we’ll text you back.

Click the kudos link and mark has helpful

Thanks Darren Hollands

Access field tech Guildford


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Can't complete mobile checkout

Hello

I am having exactly the same issue. The whole process has currently taken over two hours and I am still unable to complete the transaction Can someone please help? 

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Re: Can't complete mobile checkout

Interested to know if you resolved your problem completing purchase. I am having same problem right now?? Very frustrated at the moment.

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