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Can’t call, text or use data

Sayuri
Joining in

Since yesterday, I’ve been unable to call or text, or use data. I have tried rebooting my phone three times, updating it, and even taking the SIM out and putting it back in. I checked for outages in my area. Nothing.


When I make a phone call, I just get three beeps. 

I can’t always be connected to wifi. This just suddenly happened. Can anyone help?

3 REPLIES 3

Matthew_ML
Forum Team
Forum Team

Hey Sayuri, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

Have you tried clicking out of aeroplane mode in and out to see if this helps at all?

Also does it say any 3G / 4G / 5G or is just showing as EDGE or blank all together? Thanks 

Matt - Forum Team


New around here?

Hi Matthew, it’s 4G and there are bars. I did try airplane mode. Someone on the customer service WhatsApp chat tried to help last night as well, but couldn’t fix it and just said that there were problems with calls, texts and data. Any idea when it’ll get fixed? 

Thank you for reaching out and I am sorry to hear this.

There could be an issue with the local mass there, I will send you a PM so we can look into this and see what has gone on.

Please look out for the purple envelope. Thanks 

Matt - Forum Team


New around here?