Virgin Media Community

[Pkenward]

Exactly the same issue here.

I got an O2 sim and ported my virgin media number over to it.

Now my wife who is still with virgin media is unable to call me.

[Chris_W1]

Hi Pkenward, thanks for the message and sorry to hear that they are having an issue calling you. When did you port the number? Can they do a network search and delete and re-add the number to see if anything changes? ^Chris

[Pkenward]

Number was ported over on 2nd April.  She’s tried deleting my contact and re-adding it to her android phone (mine is an iPhone).  
Not done a network search though. How do we do that?

[Chris_W1]

Thanks for the reply,  a network search can be done in settings - network operators then choosing the VM/EE network. ^Chris

[Pkenward]

Hi Chris, just tried that, no joy I’m afraid!  Still unable to call from virgin to my ported to o2 mobile number.

[Chris_W1]

Thanks for the reply, I will send you a private message so that we are able to look at the account. Pleas3e look out for the purple envelope. Chris 

[Jakelly]

I have exactly the same issue.  Moved from Virgin to O2 on 05/04 and my other Virgin Mobile number on my account has been unable to call me ever since they just get 3 beeps.  I tried all the above steps on both phones and nothing works and can't let this drag on.  I can call them with no problem.  I have tried without success to get help from O2 so am porting back to Virgin tomorrow never had a problem with Virgin only moved for volt benefits but would rather do without them and have a phone that works.