Can’t call or Txt with SIM

[dillonc1978]

I was sent a new SIM over the Christmas period as I was told the old one had been deactivated and that’s why it wouldn’t make or receive calls or txts.

I’ve put the new SIM into the mobile and get exactly the same message ‘Mobile network not available for voice calls’ and txts don’t send or receive either.

The network is recognised as Virgin (SIM set up was fine) and the internet works so what is wrong ????

[Alex_RM]

Hi dillonc1978,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with the SIM, so I can take a closer look at this for you I've popped you over a private message (purple envelope, top righthand corner)

Alex_Rm

[Alex_RM · Accepted solution]

Thanks! Can you confirm the SIM serial number please?

Alex_Rm

[Alex_RM]

Morning dillonc1978,

Thanks for joining me over private message, I'm glad we were able to get this resolved for you 🙂

Alex_Rm