Menu
Reply
timandnyree
  • 1
  • 0
  • 0
Joining in
334 Views
Message 1 of 3
Flag for a moderator

Can’t call certain numbers

When I call certain numbers, I get a message saying I have dialled an incorrect number. I know I haven’t. It is happening for 2 people, who have either phoned me or I have phoned them previously. I have restarted my phone, taken the SIM out and cleaned it and I’m getting nowhere. I have tried successfully to call others so it seems completely random.

0 Kudos
Reply
enlli
  • 9.32K
  • 1.4K
  • 2.68K
Very Insightful Person
Very Insightful Person
330 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Can’t call certain numbers

4th such complaint today. Obviously some sort of routing problem on the network.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Natalie_L
  • 4.58K
  • 182
  • 369
Forum Team
Forum Team
262 Views
Message 3 of 3
Flag for a moderator

Re: Can’t call certain numbers

Hi timandnyree

 

Welcome to the Community and thanks for posting.

 

Our apologies for this, we are aware of an issue impacting some of our mobile customers when dialling out. 

This has been logged with our networking team who are currently working to resolve the issue. 

 

Unfortunately, we do not have a estimated fix time for the ticket at this time.

 

Thank you

 

 

 

 

Nat
0 Kudos
Reply