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Can't access free gift.

When I ordered my new Note20 ultra last Wednesday there was an offer of a free gift of Galaxy buds. I received my phone on Saturday but the offer had vanished from the phone page. So I don't know how to claim them. Hope you can help?

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Re: Can't access free gift.

Hi Kittyhawk9214,

 

Thanks for posting and welcome to our community 🙂

 

Sorry for the late reply,

 

Can you confirm if you ordered the new phone through us or a third party site?

 

Alex_Rm

 

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Re: Can't access free gift.

Hi Alex-RM

Yes I did purchase the phone from Virgin Mobile. Hope i put the reply to your question in the right place. 

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Re: Can't access free gift.

Thank you for coming back to us @Kittyhawk9214 

 

The free gift with purchase normally gets sent around 28 days after you have sighed up with us. 

 

You can get some more information regarding your gift with purchase here

 

Kind regards,

Zak_M

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