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Can't access Voicemail abroad

Good morning,

I'm currently working in Cyprus and I received a voicemail a few days ago, but I'm having trouble accessing it.

The voicemail service asks me for a Pin which I can't remember. I have tried 7890 and 'my usual' pin to no avail.

I have been abroad with this phone and plan in the past and can't remember having an issue accessing voicemail before.

Is it possible I forgot to set a pin before I left the UK or have I simply forgotten it? Either way is it possible to set or reset the pin so I can access any stray voicemails from work or home while I'm abroad?

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Re: Can't access Voicemail abroad

Hi there @Taliskher1924 

 

Thanks for your post. Apologies for the delay in response and to hear that you've been having issues accessing your voicemails whilst abroad. 

 

Have you since been able to access them? If not let us know and we'll be able to get this reset for you. 

 

Thanks, 

 

 

Hollie - Forum Team


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Re: Can't access Voicemail abroad

Thankyou for getting back to me.
Unfortunately, I'm still not able to access voicemail.
Your help would be appreciated.
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Re: Can't access Voicemail abroad

Not a problem @Talisker1924 

 

I'll pop you a private message now to take some details so that we can get the pin reset for you. 

 

Thanks, 

 

 

 

Hollie - Forum Team


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Re: Can't access Voicemail abroad

Thanks for the details 🙂 

 

I've been able to reset this for you and you will get a text within the next 24 hours. You'll need to follow the following: 

 

.Not be purely repetitive,eg.7777
.Not sequenced up or down,eg.1234,4321
.The PIN cannot be a significant part of the Mobile number
.Virgin Mobile default PIN(7890) will not be allowed as a sequence
.New PIN's must be different from the previous PIN     

 

 

Please pop back if you need any further help. 

 

Thanks, 

 

 

 

Hollie - Forum Team


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